Wat ga je doen?

Identifying and prioritizing technical services needs from customers and taking ownership in finding solid solutions.
Providing second line product and service information and resolving product related problems and support on in-depth technical related issues.
Creating an overview and structure in recognizing patterns across customer issues and how to proactively deal with this.
Structuring Technical Service communication within the employer team and making sure the Development team and Customer Support to solve bugs and drive growth in existing accounts using customer insights and proactively identifying churn risks..
Organizing the Technical Service tickets in Jira and making sure tasks are prioritized and handled in time.
Analyzing Technical Service data and high-lighting points of attention for Customer Support.
Providing recommendations for improving product service quality and scalability of the Technical Services.

Wat breng je mee?

Proven experience in technical services or a related role in a SaaS environment.
Preferable a college degree in Information Systems/IT-related field.
Excellent problem-solving and analytical skills, with the ability to gather and evaluate data to drive decision-making.
Effective communication and collaboration skills, with the ability to work cross-functionally with a customer oriented mindset.
Strong organizational skills and the ability to manage multiple priorities in a dynamic environment.
Passion for technology and a deep interest in staying up-to-date with industry trends and advancements.
Quick learner and keen to challenge yourself to improve your knowledge and skills.

Fair pay - We try our best to be the best we can and put our people first. Therefore we try to give everyone a fair, competitive salary. Your package will be composed of a solidly fixed salary and a nice variable package. It is our philosophy to reward you for your performance, if you do well for the employer, you should benefit and get rewarded!
Growth potential - Let us know what your interests are and what you need to grow your skills.
Healthy work-life balance - You have a life outside of work. That life always comes first. Too hot to focus? Head to the pool, and work in the evening.
All ideas welcome - We don’t really do hierarchy. So if you have a great idea, you’re always free to bring it to the table. And to bring it to life.
Fun-loving work-family - Let’s face it: when you join us, you’ll be spending a lot of time with us. Luckily we’re all super fun. And fun-loving.